Complaint Letter

To: 

Mr. Jenny

Customer Service Manager

Ref: defective product

Dear Mr. Jenny

In connection with the sale / purchase of goods that has been agreed with a good quality, then I need to tell you that the goods that we received does not match the quality or the quality of orders. Of the orders which I have as many as 70 orders are simply there is a defective product as much as 15 orders.

Order that the defective goods will be returned to you with a way to replace your defective product with a quality product with my order, or you can replace them with money for goods that are defective or damaged in accordance with our previous agreements.

Thus this letter I have to say.

Yours Sincerely

Ristayuni Herawaty